Aki Salmi – Listening++
Ever been to a situation where a customer or end-user comes yelling you: \”This piece of software is utterly cr***p. I’ve just spent this-and-that many hours trying to…\” Or have you been to a situation where some colleague is blaming you on your design decisions in the past?
Anything similar happening home – spouse blaming you never taking out the trash.
I’ve experience them all. And there was a time I did not handle the situation in that a constructive way. It was time when I started to defend myself – and quite possibly saying words I later regretted. It was time of emotional roller-coaster.
In this workshop, we discuss. We practice such situations using role play. And we go through different levels of listening.
We start from the phase I started from – no listening.
Then we continue to more constructive listening – good listening.
As the last step, we learn what ‘active listening’ means and how it has a smoothing effect.
As the base of communication, listening skills have a huge effect on how we handle any given situation. Nowadays, we hardly have any fights at home. And I nearly never get to defend myself at work. Rather, I seek to understand the unmet needs the other part is experiencing. With the purest of my heart, I say it’s totally worth it.
Life-long learning: in this conference, 80min is a good start.
Intro: 5 min
Role play – no listening: 5min
- How did it feel
- What would you do differently on next round
Role play – good listening: 15min
- I define concept which is called as ‘discussion stopper’
- Role play – active listening 10min
- Discussion: 10min
- How did that feel?
What will you learn?
You will learn concept and terms around listening including
- no listening
- good listening
- active listening
You will learn that in certain situations, active listening is probably the fastest way to stop the emotional roller coaster.
You will learn that certain actions are ‘discussion stoppers’ – while part of good listening, don’t show that you are actively listening to the person.
The scary part – to start a life-long journey of becoming a good listener. That might include getting to know aspects of ‘Emotional Intelligence’ , Non-Violent Communication, social intelligence.
Do the attendees need a laptop?